Cancellation policy
Last updated: 24 October 2026 · 4cleanibiza.com
This page is a translation provided for convenience. In the event of any discrepancy, the Spanish version shall prevail.
Draft pending legal review. Details shown in square brackets will be completed before launch.
We know plans change. This policy protects clients and also the professionals, who set aside their time for you. It applies to all bookings made on 4cleanibiza.com, and you accept it when you book.
1. Summary
- Free cancellation up to 24 hours before the service starts. The deadline (date and time) is shown in your booking summary.
- With less than 24 hours' notice, 50% is charged.
- If the professional cancels or does not show up, we refund 100%.
2. If you cancel
| When | What is charged | Refund |
|---|---|---|
| Pending request (the professional has not accepted it yet) | Free | Nothing has been charged; the authorisation is released. |
| Confirmed booking, 24 h or more in advance | Free | 100% refund. |
| Confirmed booking, less than 24 h in advance | 50% of the amount | 50% refund. |
| Nobody at the location or no access at the time of the service | 100% of the amount | No refund. The professional records it in the chat. |
Notice is counted from the booking's start time, in Ibiza time (Europe/Madrid). You can cancel from the booking details; before confirming, you will see exactly how much is charged and how much is refunded.
If you cancel late or are absent, the amount retained is split between the professional and the platform with the same 10% commission as a normal service.
3. If the professional cancels
| Case | For the client |
|---|---|
| The professional declines the request | The client is not charged anything. |
| The professional cancels a confirmed booking | 100% refund to the client. |
| The professional does not show up | 100% refund to the client and an incident recorded on the professional's profile. |
| Nobody accepts the request within 48 h (or before the start time) | The request expires and the amount authorised on the card is released. |
Cancellations and no-shows by a professional, especially with less than 24 hours' notice, affect their position in search results and, if repeated, may lead to the suspension of their profile.
4. Team bookings
- A team booking is several linked bookings, one per professional. Each professional accepts and is paid for their own part.
- If you cancel, the whole team is cancelled and the table above applies to each part.
- If a member declines, cancels or does not show up, we refund their part in full and you can cancel the rest at no cost or keep the booking with the others.
5. Force majeure
If the service cannot take place for reasons beyond the control of both parties (for example, an official weather warning, a port closure or restrictions imposed by the authorities), write to us at hola@4cleanibiza.com and we will cancel it at no cost to anyone.
6. Changing the date or time
To change the day or time, cancel the booking (free if more than 24 hours remain) and make a new one. You can also suggest the change to the professional in the chat before cancelling.
7. Extra hours
If more time is needed during the service, the professional can propose extra hours from the app. They are only charged if you accept them, to the card you used when booking, and they are recorded on the booking.
8. Refunds and complaints
Refunds are issued within 14 calendar days at most, to the same payment method you used.
If you disagree with a charge, write to us at hola@4cleanibiza.com within 48 hours of the service; we will review the chat and the information from both parties. This policy does not limit your statutory rights as a consumer (see the Terms and conditions).
9. Frequently asked questions
- Can I cancel a cleaning booking on 4clean for free?
- Yes. It is free while the professional has not accepted it and, once confirmed, up to 24 hours before the service starts, with a full refund.
- What happens if I cancel less than 24 hours before?
- 50% of the booking amount is charged to compensate the professional, who had reserved that time slot for you. We refund the rest.
- What if the professional cancels or doesn't show up?
- We refund 100% and help you find someone else.
- How long does the refund take?
- We issue it within 14 calendar days at most, to the same payment method. Depending on your bank, it may take a few more days to show.